5 Key Benefits of Using Boostlingo Interpreter Platform
The use of remote agents in the U.S. increased incredibly over the last few years, and the trend seems to continue with more benefits for employees, businesses and their clients. The idea is relatively new and may even be confusing to some people, but compared to their call center counterparts, do remote interpreters really offer any advantage? The answer is yes, and there are five reasons, provided a good interpreter platform like Boostlingo is used.
Higher Professional Standards
Remote agents and interpreters are obliged to follow higher standards in the profession and the industry. They work in noise-free environments and limit, if not completely eliminate, distractions. One popular interpreter platform that makes this possible is Boostlingo. Additionally, interpreters are not allowed to use their cellphones. Violations to these rules are dealt with accordingly.
Full Data Confidentiality
In contrast to the common belief, remote interpreters have tougher rules to follow regarding security. These workers are usually compliant with HIPAA and HITEC. No notes or information will ever be recorded by interpreters. With a good interpreter platform like Boostlingo, this rule can be more easily implemented.
Remote interpreters usually work full-time. In comparison to call center agents, this provides the advantage of flexibility. The team is available for all standard business hours, no matter the time zone involved, and are around to provide their services everyday of every year. This flexibility is one of the biggest reasons behind the high job satisfaction of the interpreters. When employees are happy, customers are usually happy too, especially when they’re both using a top-of-the-line interpreter platform such as Boostlingo.
Because remote agents are usually dispersed around the U.S., calls can be easily routed wherever necessary, especially during a large outage or surge. This decentralized approach enables providers to guarantee 99%+ uptime. Many cases have seen interpreters receiving routed calls in times of local natural disasters due to the destruction of their call centers.
Many companies are able to provide local onsite interpreters but not on a regional level. With remotely assigned agents and interpreters, clients can request local telephonic interpreters. This helps in situations where local streets must be named or local cultures must be understood.
On the other hand, it will be possible for clients to request for interpreters strictly from outside their region. For example, some people will want to make sure that their interpreter is not somebody they know personally in order to avoid embarrassment. This set up means it will be easier for the service to provide an interpreter who best suits a certain need. This is again possible with the help of a reputable interpreter platform in the likes of Boostlingo.